Reviews
See what your neighbors are saying about their experience with us!
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Samuel May and his crew did a exceptional job installing my Daikin AC . They worked quickly and finished in about 4 hours. Did a neat job. Nice people.
Response from the owner: Hi Michael! We appreciate the review and are glad we could be of service!
Professional, very responsive to inquiries, and got to us in a timely manner! Great experience with this company.Once again, a great experience. Arrived on time and quickly traced down and fixed the problem. In addition, Ray Mulhollan had to accomplish this in the pouring rain. Great job by Big Fish. Never want to NEED the services of an AC repair, but if you have to....Big Fish is responsive, polite, and they make it as painless as possible.
Response from the owner: Thank you Susan for the 5 star review and the kind words. Big Fish AC is so glad you're still enjoying your new system after 2 years.
Drake and Lee provided great service. They performed general maintenance, including a few small repairs discovered during the work. They were professional, had great communication, and explained everything very clearly. I would absolutely use Big Fish AC & Heating again!
Response from the owner: Thank you so much for taking the time to leave us a 5 star review!
Wonderful company.Good response and professional service.Will be recommending Big Fish.
Response from the owner: Thank you for the review! We appreciate your feedback Karen.
Very professional and thorough.
Response from the owner: We appreciate your feedback. Thank you for the review!
Great service and workers
Response from the owner: Thank you for the review! We appreciate your feedback Duie.
Top notch company and a great bunch of people that run it. Best technicians that are professional and knowledgeable and they know what they are doing and explain it along the way. Highly recommended A+
Response from the owner: We appreciate you taking the time to leave us a review. Thanks!
So glad we found Big Fish AC and Heating. We needed a whole new system and got bids from three different companies. Big Fish gave us the best price by far. You may be thinking less expensive is not always better, but in this case we got the entire package for our investment. The entire staff (owner, office manager, and every technician that we’ve worked with) have been very professional, yet personable, extremely knowledgeable, always courteous and respectful, honest, reliable, always on time for appointments, fast and diligent workers who pick up after themselves, and each one exemplifies the attitude that they truly care about doing the best job that they can for their customers. We chose their company to replace our entire HVAC system Nov 2020 and they just came out again today to replace our large upstairs filter. We’re so glad we found their company and would definitely recommend them to anyone needing any type of HVAC service.
Response from the owner: Thank you so much for taking the time to leave us a positive review - it’s greatly appreciated!
Big Fish promptly serviced two of my Central AC/heating units just before the big freeze allowing my family to be comfortably warm. Technician Ray was efficient and very knowledgeable about the systems and the electrical requirements. As always, I highly recommend Big Fish AC & Heating.Bob Rawls
Response from the owner: Hi B! We appreciate the review and are glad we could be of service!
The flame detector on our furnace started giving us trouble overnight.The last thing I wanted to do was call on the day of a historic snowfall. But, my elderly mother is living with us and the extreme cold following the snow had me worried we might lose the heat entirely. Brandon Midkiff was so kind. He said as long as the roads were safe he would do everything possible to get to us. We are so grateful it warmed up just enough to hold off the freezing temps. Brandon had the part we needed and he could get our heat going again. We always call Big Fish for our heating a cooling needs.
Response from the owner: Thank you for the 5 Star Review! We really appreciate you!
Our heat stopped working during the recent snow. Brandon came out in the bad weather and got the heat working so my kids would be warm. Amazing company with amazing technicians.
Response from the owner: Thank you so much for taking the time to leave us a 5 star review!
I cannot stress this enough….Big Fish is a GREAT company! They answer your calls and keep you updated every step of the way. Drake Arrant and Ray Molhollan are extremely nice, polite, knowledgeable, and accommodating technicians. They talked us through our problem and were quick to fix it. I’d give them 10 stars if this allowed
Response from the owner: Thank you so much for taking the time to leave us a positive review - it’s greatly appreciated!
Ray Mulhollan came out and inspected our furnace to make sure everything was ok with it. He was thorough and appreciate them being able to look at it today.
Response from the owner: Thank you so much for the 5-star review! We're thrilled to know you had a fantastic experience with us.
They were on time and the tech Ray Mulhollan was very knowledgeable and courteous
Response from the owner: Hi Wade! We appreciate the review and are glad we could be of service!
Big Fish always exceeds expectations. Drake is a great tech.
Response from the owner: Thank you for taking the time to share your review with us!
Big Fish AC came out quickly even though it was almost 3 PM. Ray M came out & repaired my heating problem. Ray was very Professional, polite, fixed my problem quickly & we’re affordable!! Thanks again!!
Response from the owner: Thank you so much for the awesome 5 Star review. Angie, it was such a pleasure to talk with you. I'm so glad Drake was able to get your heat up and running again. We look forward to having you as a customer in the future!
Ray was efficient, knowledgeable, and very courteous. Fixed our problem quickly and we now have heat! Will definitely call Big Fish the next time we have a problem. Thank you for your prompt reply and sending Ray out so timely.
Response from the owner: We appreciate your feedback. Thank you for the review!
I had Ray out to the house to do a maintenance check and cleaning on our Ac and heating Unit. He arrived on time was extremely knowledgeable and very kind. All issues were addressed and He completed his work in a timely manner. Definitely would recommend Big Fish to any and all friends/family.
Response from the owner: Thank you for the review! We appreciate your feedback J.
Amazing how quick they responded and on time the same day we called. Found the problem and made the repair. Would absolutely recommend Big Fish to anyone! 🙋♀️We called on Sunday for service on Monday. They responded Sunday and had Drake here this morning. He has made the repair and already gone. We really like Big Fish and Drake does a great job! Thank you and Merry Christmas!
Response from the owner: Thank you so much for trusting Big Fish AC. So glad it wasn't anything major.
Quick response, always professional.
Response from the owner: We appreciate your feedback. Thank you for the review!
Our technician Ray Mulhollan was great, he was very friendly, also very professional. Will definitely use in the future.
Response from the owner: We appreciate you taking the time to leave us a review. Thanks!
Brandon and the staff at Big Fish are always professional and arrive in the time that they give you. I won’t use anyone else for my HVAC needs.
Response from the owner: Thank you Jerrod for the 5 star review and kind words. We really appreciate your loyalty.
Drake and Dustin were very professional with me they each did two different jobs for my AC , and I could not be more pleased. They were able to answer all of my questions and make me a happy customer !
Response from the owner: Thank you so much for taking the time to leave us a 5 star review!
Big Fish Cooling and Heating did an excellent job for us. They were very dependable, responsive, and efficient. Drake Arrant came to our home initially to determine our needs. Drake was very friendly, knowledgeable, and helpful. I appreciated that contacting him during the purchasing and installation process was easy. When I had to leave a message for him to contact me, he promptly returned my call. Our existing system needed to be updated to help keep our home uniformly cooled, heated, and humidity regulated. They installed a Daikin Fit heat pump system. The difference in our home comfort is remarkable. WE LOVE IT!!! Our home has never been so comfortable. We highly recommend Big Fish Cooling and Heating. From now on, they will be the HVAC company that we use.
Response from the owner: Thank you so much for taking the time to leave us a 5 star review!
Drake is very polite and professional. He even helped us to check something in the attic. We have been enjoying the new system.
Response from the owner: Thank you so much for taking the time to leave us a 5 star review!
I had the pleasure of having Ray Mulhollan from Big Fish Cooling and Heating come out to service our AC unit. Ray was incredibly professional, efficient, and truly dedicated to resolving the issues with our system. He took the time to explain everything he was doing and ensured that our AC was running smoothly before he left. I highly recommend Ray and Big Fish Cooling and Heating for any HVAC needs. Outstanding service!
Response from the owner: Thank you for the review! We appreciate your feedback Misty.
Absolutely put my trust in your company. Ray Mulholland was thorough , a great technician. Thank you
Response from the owner: Thank you for taking the time to share your review with us!
Ray did a great job. Highly recommend!
Response from the owner: Thanks for the positive review Daniel!
They were very fast efficient showed up on time finished before they thought they would got all their work done and cleaned up. I highly recommend them.
Response from the owner: We appreciate your feedback. Thank you for the review!
Efficient and very professional company and crew. My technician, Ray Muhollan, was extremely knowledgeable, he performed a thorough inspection of the entire system and provided a detailed report within minutes of completion. As usual, outstanding job!
Response from the owner: Thank you Mr. Flowers for the 5 star review and kind words. We hope you're enjoying your new Daikin system in your shop. Big Fish AC looks forward to servicing you in the future.
Excellent Service
Response from the owner: Thank you David for the 5 Star review. We really hope you enjoy your new system.
Kids Kampus could not be happier with the service and quality of care Big Fish has provided us during our expansion. Knowledgeable, Efficient, and Customer Oriented. Definitely recommend for all your HVAC needs!
Response from the owner: Thank you for the review! We appreciate your feedback Tiffiny.
Great Service by Big Fish!
Response from the owner: Thank you so much for the 5 star review!
Big Fish are highly professional and are able to offer high quality products and service. I had a great experience with them.
Response from the owner: Thanks for the positive review Clayton!
Our tech Ray Mulhollan did an awesome job! The whole experience from setting up the appointment to having the service done was painless and easy. Thank you Big Fish and thank you Ray.
Response from the owner: We are so glad to hear it! Thank you for your review!
The repair man was professional and quick to conduct the service. Ray was great!
Response from the owner: Thank you so much for the 5-star review! We're thrilled to know you had a fantastic experience with us.
Great service, contacted Big Fish AC late Wednesday afternoon explained my need for a New AC unit, within a few hours Tammy in the office worked a proposal up. Thursday afternoon Drake insured the unit would match our air handler for a smooth installation that will be installed Friday Afternoon. Greatly appreciate the quick turnaround.
Response from the owner: Thank you, Mr. Lowthed, for your 5 star review and your kind words. We hope you're enjoying your new Daikin condenser! Big Fish really appreciates you trusting in us and we look forward to doing business with you in the future.
Ray did an excellent job! He actually did check out the heating system. Very kind also and respectful!
Response from the owner: Thanks for the positive review Paula!
Thank you so much Big Fish Drake your the best Big Fish really cares about customers..
Response from the owner: We appreciate you taking the time to leave us a review. Thanks!
Professional, qualified and respectful. Great people to work with.From the first contact, office staff and installation crew, everyone put the customer first. Good experience.
Response from the owner: Thank you so much Ms. Turpen for the positive feedback. You were such a pleasure to deal with. We hope you're enjoying your new Daikin system. Big Fish AC is blessed to have you as a customer!
We called early Monday morning for service. The technician was scheduled to arrive between 11 & 1. He was there about 11. This was great since we were without A/C all weekend because we hated to call them out then. I was not there so he dealt with my husband. Ray provided quick service. He was informative and friendly and got it up and running in no time. He knows his stuff! This is our third time to call Big Fish. I have always had great interactions with them. They always show up quickly. They are our go to. They should be yours too. Ask Tammy to send Ray if you can.
Response from the owner: Thanks for the positive review Lynn!
He was extremely polite. He worked quickly and explained everything.
Response from the owner: Thank you so much for your 5 Star review Tonya!